Scicom is an industry leader in the area of IT systems / complex applications monitoring. Specifically, Scicom provides industry leading solutions and services in the areas of applications/ systems performance management, IT systems monitoring, technology systems condition management and the IT systems observability space.The Scicom Monitoring Program Manager will have several primary areas of responsibility:This person will serve Scicom's program leader for our enterprise application performance monitoring software and consulting services practice. The perfect candidate must thrive in IT consulting focused around operations and monitoring and be passionate about identifying new client opportunities. This person will be the liaison between Scicom and our clients and will represent the company as well as they represent our clients' needs. This person will lead the team to deliver extraordinary client service and constantly look for new ways that our clients can benefit from our services.What you will do Partner with clients to understand their technology needs and recommend solutions that add value to their businessPlay an active role in managing project goals, monitoring technology initiatives, and teams to achieve customer satisfaction by managing issues, risks, decisions, and action itemsTake ownership, work under pressure and meet delivery deadlines on timeChallenge, recommend and redirect teams as well as manage client expectations during the engagementTake proactive steps to ensure consultants and monitoring teams meet or exceed customer expectationsBuild confidence and understanding of the technology delivery model by utilizing best practicesWhat we are looking for Must have:8+ years of previous IT delivery with heavy focus around enterprise IT monitoring technologies and processesAt least 5 years experience working at a managerial level in enterprise IT tools management, administration and usageExperience with multiple application, network and server monitoring tools such as SolarWinds, Splunk, Nagios, ExtraHop, AppDynamics, Dynatrace, etc and enterprise use cases for log analytics and managementExperience with IT software asset management and licensing review / analysis to understand software spend, value being delivered to the organization, current utilizations and future spend considerationsExperience working in major enterprise with key focus around IT operations, monitoring, ITSM, ITOM, ITIL, monitoring and production systemsData center experience, with core understanding of enterprise network technologies, enterprise compute, applications and additional core IT functionsExperience in consulting servicesExperience in Application and Systems MonitoringExperience with major monitoring technologies such as AppDynamics, DynaTrace, New Relic, Splunk, Nagios, Sciencelogic, BMC Software and similar platformsPassion about sales and technology deliveryStrong verbal and written communication skillsStrong customer service and interpersonal skillsExcellent collaboration, people management and team-building skills; adept at aligning teams to work toward a common goalStrong organizational, methodical, prioritization and negotiation skillsNice to have Experience selling Agile based, remote technology deliveryExperience in project management and budget managementExperience working with virtual teamsExperience in building relationships with business decision-makersExpertise at leading teams through complex technology solution sales#J-18808-Ljbffr
