At ParetoHealth, we are committed to transforming employee health benefits for small and medium‑sized businesses. Founded in 2011, our mission is to help our clients reduce the cost and risk of self‑insurance while delivering significant savings and world‑class cost‑control solutions.Position SummaryVice President of Account ManagementWe are seeking a dynamic and results‑driven leader to head an Account Management region. The VP will play a pivotal role in strategic planning, establishing and achieving key performance indicators, and fostering strong, enduring relationships with high‑profile customers. As a key member of the Customer Management team, you will collaborate across departments to ensure seamless delivery of value, maintain retention, and support ongoing business growth.Please note that this position requires 50% travel.Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship now or in the future.Key ResponsibilitiesDevelop and execute a comprehensive account management strategy aligned with the company's overall goals.Identify growth opportunities within existing accounts and create actionable plans to maximize customer retention and expansion.Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance.Establish clear roles, responsibilities, and performance expectations for team members.Foster a culture of accountability, collaboration, and continuous improvement.Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth.Implement robust measurement systems to monitor performance and identify areas for improvement.Serve as the escalation point for critical customer issues, ensuring timely resolution and long‑term solutions.Build and nurture strong, trusted relationships with high‑profile customers, acting as a strategic partner and advocate for their needs.Conduct regular business reviews with key accounts to ensure satisfaction and uncover additional support opportunities.Partner with Sales, Marketing, Product, Underwriting, Customer Service, and Customer Operations teams to align customer strategies and initiatives.Provide customer insights and feedback to drive product development and service enhancements.Collaborate with leadership to ensure alignment on regional profitability and stop loss premium growth.Identify and implement best practices, tools, and technologies to optimize account management processes.Stay informed about emerging trends and innovations in customer relationship management and account strategies.Promote and facilitate professional development opportunities for the Account Management team.Required Skills & Qualifications8+ years of experience in account management, client success, or a related leadership role, ideally within a fast‑paced, customer‑focused industry.Demonstrated ability to build and maintain strategic relationships with high‑profile clients.Strong strategic planning and analytical skills, with experience setting and achieving KPIs.Exceptional leadership and communication skills, capable of influencing results across diverse teams.Customer‑centric mindset with a passion for delivering exceptional experiences.Bachelor's degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred.Experience working with the employee broker community and a strong understanding of stop loss processes.What We OfferOpportunity to shape the future of our Account Management function and contribute to long‑term success.A collaborative and innovative work environment.A strategic role that rewards proven results and lasting relationships.Perks & BenefitsFully paid medical, dental, and vision benefits.Flexible PTO.401(k) company contribution.Professional development allowance.Transportation allowance and daily parking reimbursement.Engaging hybrid work environment.Equal Opportunity Employer StatementParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. The company complies with all applicable discrimination laws and fosters an inclusive and welcoming environment for all employees and stakeholders.#J-18808-Ljbffr
