Responsibilities and Qualifications8+ years of experience in L2/L3 production support on scope of applications from Customer Solutions, including Intelligent Reverse Logistics, Intelligent Data Management, Intelligent Analytics, Intelligent Delivery History, Intelligent Inbound and Custom Solutions etc.8+ years of experience in Troubleshoot, collaborating with required team till provides the fixes on the issues on scope of applications8+ years of experience in Represent the scrum calls and handover call from support end8+ years of experience in Lead any customer escalations on their issue till the resolutionAttend calls with stakeholders as and when requiredReviewing all high severity/ priority / critical/ escalations tickets and act accordinglyLead offshore calls and assist/ clarify offshore team members on their tickets8+ years of experience in Attend escalation tickets, if needed, lead call with customer, understand requirements and fulfill the request.8+ years of experience in Debug Stored Procs, Access DB / SQL code to identify failure points. Correct code, test, and perform handovers to DB / Application team to resolve issues.Attending deployment calls with respective stakeholdersCreating SSRS reports as per customer requirements (on demand basis)Monitoring different alerts related to application, SQL jobs, Services, Tasks, Events, Servers, etc and taking corrective actionGuide offshore team, document SOPs for new/ recurring issues.#J-18808-Ljbffr
