DescriptionAbout Us: GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment,speech therapy, and occupational therapy.Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.Job Summary:The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working.Job Responsibilities and DutiesTakes direction/supervision from managementResponds to client inquiriesProvides technical support to usersConfigures and supports hardware, software, and networksAssists in procuring new equipment and disposing of old equipment as needed/directedTravels to other locations as needed/directedRequirementsPrior experience in IT, IT support, or related fieldIn-depth knowledge of IT hardware, software, and Microsoft 365Excellent written and verbal communication skillsProficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, AndroidExceptional time-management and multitasking abilitiesStrong problem-solving and people skillsCertifications in IT training are preferredBachelor's degree in computer science or MIS is preferredThis role is mostly remote with travel to GBE sites as neededCandidates must reside in the state of TennesseeWork ConditionsSitting for extended periods of timeDexterity of hands and fingers to operate computers, peripherals, tools, and other equipmentLifting and transporting moderately heavy objects, such as computers and peripheralsPerforming work in noisy, tight, and sometimes warm environmentsPerforming work remotely when neededPerforming work after standard business hours when neededBenefitsCompetitive salary commensurate with experienceHealth, dental, and vision insurance options401(k) retirement planOngoing professional development opportunitiesSupportive and collaborative work environmentMeaningful work that makes a difference in the lives of individuals and familiesGBE Alliance is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, marital status, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law.GBE Alliance complies with all applicable laws governing nondiscrimination in employment and is dedicated to ensuring equal opportunity in recruitment, hiring, training, promotion, compensation, benefits, discipline, and termination.
