Job Description - Building Automation SystemsService Account Manager Were hiring a technically-minded, customer-focused professional to join our Service team as a Service Account Manager. This is not a sales position, it's a critical client-facing role responsible for managing long-term service and maintenance relationships within the building automation space. You'll serve as the main point of contact for clients with ongoing support agreements, helping coordinate service delivery, maintain system performance, and implement energy-saving strategies. This position is ideal for someone with experience working for temperature controls contractors who is looking to move from fieldwork into a process-driven, office-based support role.What Youll Do: Client Support & Relationship Management: Manage the day-to-day service relationship with assigned customersCoordinate preventative maintenance schedules and review service visit documentationLead periodic customer service reviews and ensure expectations are metMaintain accurate records and proactively identify areas for service improvementTechnical Oversight & Energy Support: Leverage your experience with Delta, Alerton, and Tridium (Niagara N4) control systemsAssist with developing and implementing energy-saving strategiesProvide system performance input and recommendations for ongoing optimizationSupport technical design conversations with internal teams as neededMonitor the financial performance of service agreements and ensure alignment withReview and analyze monthly service reports and communicate with leadershipBalance customer satisfaction with service profitability and delivery scopeWhat You Bring: Hands-on experience in temperature controls or building automation systemsFamiliarity with Delta, Alerton, and Tridium Niagara N4 platforms5+ years in commercial HVAC controls or automationEngineering degree or relevant technical backgroundStrong communication, organization, and customer service skillsProficiency in Microsoft Office, SharePoint, and CRM systemsA desire to transition from fieldwork into a structured support and relationship roleCompensation & Benefits: Salary Range: $70,000 to$100,000 annually, plus a year-end bonus based on company performance.Benefits Include: Medical, Dental, and Life InsurancePaid Vacation, Sick Time, and HolidaysLong-Term Disability Coverage401(k) with Company MatchEducational AssistanceCompany-Sponsored Events & Community InitiativesWhy Work With Us? Were not just a service provider were a long-term partner to our clients and a long-term homefor our team. You'll be part of a company that values technical excellence, customer trust, and aculture of collaboration. We invest heavily in your development with access to industry-recognized training (Delta, Alerton, Tridium Niagara N4), opportunities to grow into leadership,and the ability to step out of the field and into a career path that prioritizes your knowledge andcustomer relationship skills.If you're looking for stability, technical challenge, and a team that actually listens and supportsyour growth,this is the place.#J-18808-Ljbffr
