Job PurposeIntercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting‑edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team‑based environment demonstrating strong problem‑solving and decision‑making abilities and the highest degree of professionalism.OverviewWe are seeking a Senior ServiceNow ITOM Engineer to design, implement, and sustain the ServiceNow IT Operations Management platform. This role owns Discovery, Service Mapping, and Event Management, while supporting teams that own CMDB health — serving as a subject matter expert across ITOM modules and integrations with enterprise infrastructure and monitoring toolsets.Open to experienced ServiceNow ITOM engineers who want a deeper infrastructure role, and seasoned systems or infrastructure engineers who have spent meaningful time inside ServiceNow and want to grow into the ITOM and CMDB side of the platform. What matters is that you can navigate the CMDB fluently, you actually understand the CSDM and CMDB data model, and can bring strong instincts about how the underlying infrastructure works.ResponsibilitiesDesign, operate, and continuously improve ITOM processes and systems aligned to IT strategy and operational goalsMaintain and optimize ServiceNow Discovery, Service Mapping, CMDB, and CSDM health and accuracyHands‑on knowledge of pattern customization, horizontal discovery, top‑down mapping, MID server architecture, and credential integrationsDevelop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB applicationManage MID server topology, credentials, discovery schedules, and service model qualityTroubleshoot discovery and integration issues across ServiceNow, infrastructure, operating systems, and cloud APIsBuild and support integrations with cloud platforms, Service Graph Connectors, and custom REST/SOAP interfacesDevelop scripts and tooling to improve data quality, deduplication, orphan detection, link validation, and bulk remediationCreate reports and dashboards to monitor ITOM health, coverage, reconciliation, and service map freshnessProduce and maintain technical documentation such as runbooks, architectural decisions, and integration designsStay current on ServiceNow platform releases and recommend enhancements and automation opportunitiesKnowledge And ExperienceBachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience5+ years of combined experience in ServiceNow and infrastructure/systemsWorking knowledge of ServiceNow, including CMDB navigation, reporting, dashboards, and basic platform configurationHands‑on understanding of servers, networks, cloud resources, and terminal‑based administrationFamiliarity with protocol used for ServiceNow Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIsAbility to troubleshoot discovery issues across both platform and infrastructure layersScripting experience in Python, JavaScript, PowerShell, or shell scriptingExperience with REST and SOAP API integrations and large data extractsStrong written and verbal communication skills, including technical documentation and stakeholder communicationAbility to work independently and collaborate effectively across cross‑functional teamsPreferred Knowledge And ExperienceDeep ServiceNow ITOM expertise across hybrid cloud and on‑premise environmentsStrong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchyServiceNow certifications such as CIS‑ITOM, CIS‑Discovery, or CIS‑Service Mapping preferredFamiliarity with SAMPro and ServiceNow Enterprise Architecture/Application Portfolio ManagementExposure to AI‑assisted development workflows and agentic tooling for ITOM use casesIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.#J-18808-Ljbffr
