Senior Manager, Centralized Tax Operations Work with a Top 20 CPA and advisory firm that Accounts for Anything.Key Responsibilities Design, implement, and continuously improve QC and compliance processes for centralized processing, delivery and e-file teams.Collaborate with Manager of Centralized Returns to manage the centralized teams process and team members.Monitor team performance and establish metrics, dashboards, and routines to identify trends and drive corrective actions.Forecast volumes of returns coming to centralized teams and share proactive capacity/throughput insights with stakeholders.Troubleshoot, address and resolve escalated issuesCoordinate essential due-date communications to the practiceStay up to date on filing due date changes and tax software updates.Partner with technology/development teams to identify, prioritize, and deliver automation opportunities to improve accuracy and efficiency of centralized teams.Review workflows and revise when needed to standardize and processesDevelop and maintain a contingency plan for the weeks leading up to major due dates, including escalation paths, surge capacity, and communication cadence.Drive innovation and creative solutions to improve efficiency and responsibly expand offshore leverage and seasonal staffing models.Support organizational planning for centralized teams, including restructuring recommendations aligned to operational goals.Requirements Demonstrated experience leading QC and compliance programs in a high-volume, deadline-driven environment.Strong process design, continuous improvement, and automation mindset.Ability to forecast demand, translate data into actions, and manage competing priorities around peak deadlines.Clear written and verbal communication skills; able to produce concise, essential updates for broad audiences.Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.Ability to multitask and prioritize tasks effectivelyDiscretion and confidentiality when handling sensitive informationDetail-oriented with a commitment to accuracyAdaptable to changing priorities and working in a fast-paced environment#J-18808-Ljbffr
