Northspyre, the only end-to-end real estate development management platform, empowers developers to make smarter investment decisions with data‑driven insights and collaborative workflows. Through automation, analytics, and AI, Northspyre gives teams the real‑time information, performance insights, and workflow tools they need to do their job with unparalleled speed and intelligence. Bringing project stakeholders, data, and processes together on one integrated platform, Northspyre eliminates expensive silos in the development lifecycle, making project delivery simple and outcomes more predictable. Since 2017, Northspyre has been the backbone of operational infrastructure for leading development firms, supporting over $500 billion in projects across the US.About the OpportunityIn this role, you will drive growth, renewals, and value with our clients. As an early member of our proactive and dynamic Customer Success team, you will work cross‑functionally with the CEO, sales, and product teams in our Atlanta office. Your responsibilities include driving product adoption by analyzing customer data, identifying outreach opportunities, preventing churn, and acting as a business transformation consultant and relationship manager for real‑estate companies looking to modernize.ResponsibilitiesBecome the expert—use customer management, industry and product knowledge to position solutions and ensure customer success.Manage customers—drive adoption and outcomes leading to renewals, expansion, and advocacy across your book of business.Review user analytics to understand which customers are getting value and which are under‑utilizing key features.Implement strategies and work directly with customers to maximize the value they derive from Northspyre.Serve as a liaison between clients and our product/technical team to resolve issues and advocate for customers, and to provide feedback on new and existing features.Help manage and respond to customer support tickets while determining a strategy to improve processes.Ensure a seamless onboarding experience for new customers by overseeing implementation.Travel as needed to visit client offices in‑person (likely no more than 1–2 days every 2–3 months).QualificationsKnowledge of real estate development, construction, or real estate project management is highly preferred but not required.Ability to work in a fast‑paced, team environment delivering monthly results.High energy and a positive, results‑driven attitude.Ability to create structure in ambiguous situations and design effective processes.Persuasive speaking skills and persistence with follow‑up.Experience with Excel, PowerPoint, or other web‑based presentation technology.Ability to work out of our Atlanta office 4 days a week.Preference given to candidates with a Bachelor's degree in Real Estate, Business Administration, or related design and construction fields.Benefits and PerksCompetitive salary plus a meaningful stock option package.Comprehensive Medical, Dental, and Vision coverage with multiple plan options and 100% employer‑paid premium for individual coverage for full‑time employees.401(k) match (fully vested after a 6‑month eligibility period).Unlimited Vacation, Paid Sick Leave, and major U.S. Holidays.Company swag.Free access to Health Advocate.Hybrid & Remote opportunities with a new office in Midtown Atlanta.Small, professional fast‑moving team with minimal supervision.Annual team gatherings.Equal Employment OpportunityAs set forth in Northspyre's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.We do solicit information about veteran status in order to comply with VEVRAA requirements and measure the effectiveness of our recruitment efforts.Voluntary Self‑Identification of DisabilityWe are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Disability includes, but is not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryPublic burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. 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