TRC Talent Solutions is partnering with a highly respected insurance organization recognized for its strong reputation, collaborative culture, and commitment to operational excellence. This is an outstanding opportunity for an experienced operations professional to take on a highly visible leadership role focused on optimizing workflows, driving process improvements, and delivering exceptional service across a complex, high-volume environment.SummaryThe Operations Leader will oversee end-to-end claims and defense operations, ensuring work is executed efficiently, service levels are achieved, and quality standards are maintained. This role will partner closely with Claims, Legal, Technology, vendors, and external law firms to drive operational performance, implement process improvements, and support organizational growth. The ideal candidate brings strong leadership capabilities, analytical expertise, and a track record of managing complex workflows in a fast-paced environment.ResponsibilitiesLead day-to-day operations across claims and defense support workflows, including intake, assignment, processing, vendor coordination, and case completionMonitor and manage operational performance metrics, including volume, throughput, cycle time, backlog, productivity, and qualityDrive continuous improvement initiatives focused on workflow optimization, automation, and operational efficiencyDevelop and implement processes that enhance service delivery and improve overall business performanceManage relationships with external vendors and law firms, ensuring adherence to service level agreements and performance expectationsUtilize reporting and analytics tools to identify trends, provide actionable insights, and support data-driven decision makingPartner with Claims, Legal, Technology, and vendor management teams to resolve operational challenges and improve cross-functional effectivenessSupport workforce planning, onboarding, training, and employee development initiativesEstablish and maintain operational controls, quality standards, and best practicesProvide leadership, coaching, and performance management to team members while fostering a culture of accountability and continuous improvementParticipate in strategic initiatives and special projects that support organizational objectives and long-term growthRequirements7+ years of progressive operations experience, including leadership responsibilitiesProven experience managing high-volume workflows and driving operational performanceStrong background in claims operations, insurance operations, legal operations, litigation support, insurance defense, or similar service-oriented environmentsDemonstrated success leading process improvement and workflow optimization initiativesExperience utilizing reporting, analytics, and performance metrics to drive business decisionsStrong project management and organizational skills with the ability to manage multiple prioritiesAbility to collaborate effectively across business functions and influence stakeholders at all levelsExperience managing third-party vendors and service providers preferredStrong analytical, problem-solving, and decision-making capabilitiesExcellent communication, relationship-building, and leadership skillsProficiency with reporting tools and operational systems in a metrics-driven environmentTRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.#J-18808-Ljbffr
