Auto Litigation Claims SpecialistZurich North America Claims acknowledges that work life‑balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Schaumburg, IL; Addison, TX; or Omaha, NE.Zurich North America is currently hiring an Auto Litigation Claims Specialist, and this person will report to an Auto Claims Handling Manager. This role offers flexibility to work out of any Zurich North America office in the United States.ResponsibilitiesWork closely with attorneys internally and externallyPartner with attorneys on complex claims casesClaims process management, work closely with attorneyHandle auto litigated claimsCan handle high exposure claimsDocument claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claimsExercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligenceExercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverageWork to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriateEstablish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claimsAssess damages by calculating applicable damages or range of damages allowed by lawNegotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limitsMeet quality standards by following best practicesEnsure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing effortsEnsure legal compliance by following state and federal laws and regulations and internal control requirementsRefer claim to subrogation and fraud teams by identifying potential subrogation and fraudBasic QualificationsBachelor's Degree and 3 or more years of experience in the Claims or Insurance area ORZurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area ORCompletion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area ORHigh School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area ANDMust obtain and maintain required adjuster license(s)Knowledge of insurance regulations, markets and productsPreferred QualificationsEffective verbal and written communication skillsStrong analytical, critical thinking, and problem‑solving skillsSolid time management, prioritization and multi‑tasking skillsExperience collaborating in a team environment and building cross‑functional working relationshipsAdept in identifying and explaining complex claims and moderately complex claimsAbility to determine the scope and exposure for moderately complex claimsAbility to develop and execute a negotiation strategy and plan for resolutionAbility to identify subtleties in customer/client and/or business partner interactionsAbility to present information necessary to propose a claim resolution to stakeholdersPay and BenefitsYour pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed salary range for this position is $59,900.00 - $98,200.00, with short‑term incentive bonus eligibility set at 10%.At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.Location and Working ArrangementLocation(s): Schaumburg, Addison, Atlanta, OmahaRemote Working: HybridSchedule: Full TimeEmployment Sponsorship Offered: NoEqual Opportunity EmployerZurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.Zurich complies with 18 U.S. Code § 1033.#J-18808-Ljbffr
