OverviewBe inspired. Be rewarded. Belong. At Emory Healthcare.At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:Comprehensive health benefits that start day 1Student Loan Repayment Assistance & Reimbursement ProgramsFamily-focused benefitsWellness incentivesOngoing mentorship, development, and leadership programsAnd moreWork Location: Atlanta, GADescriptionResponsible for managing the day-to-day operations of a defined area within a Section of The Emory Clinic.Plans and coordinates the activities of staff within the section to meet operational standards of the organization.Manages section resources in line with budget.Ensures compliance with policies, procedures and regulatory guidelines.Handles operational issues as they arise and works with Section leadership to resolve problems as needed.Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost-effective healthcare solutions.Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow.Supports the achievement of Section performance targets and financial goals.Equipment and Supplies: develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice; establishes and maintains an inventory system; establishes and administers a maintenance program for all office and medical equipment; purchases, receives and authorizes payment for all equipment and supplies; meets with vendors, evaluates products, and directs purchase of all capital equipment; ensures timely repairs and maintenance.Financial/Budgeting: collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasing; works with Patient Financial Services to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etc.; responsible for profitability and managing within the budget established; responsible for sustaining and contributing to the growth of assigned Section; responsible for materials management; assures accuracy of payroll records.Management/Supervision: manages day-to-day clinic operations for assigned Section including medical records, scheduling, and registration functions; implements, monitors and helps develop policies and procedures to ensure compliance with regulations; supervises staff and manages employee performance; provides ongoing performance feedback, addresses problems, and takes corrective or disciplinary action as needed; orients and trains employees, verifies and documents competency, and suggests ways to develop skills; monitors workflow; meets with other staff members to discuss progress and develop future courses of action; performs periodic audits, surveys, and organizational assessments; resolves operations issues and implements activities that will enhance operational efficiency; establishes and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program; analyzes and acts on reports generated by the business office and makes changes in management practice as necessary; monitors all internal systems and makes changes in controls as necessary; collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives; develops marketing plans, satisfaction surveys and staffing plans; oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.Patient Care and Advocacy: evaluates daily operations to ensure the Section is providing quality patient care; communicates with patients, their families, and/or physicians as requested or needed; implements initiatives to improve patient satisfaction; collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented; collaborates with physician and nursing staff to develop and implement a telephone triage system; assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.Professional Development: works with manager to formulate plan for professional development; attends educational in-services as appropriate; participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.Reporting/Data Management: accountable for collecting, organizing and analyzing data and generating accurate reports for management and/or regulatory agencies; develops and prepares operational and statistical reports; collaborates with appropriate staff to assess information system needs and to facilitate development of an electronic medical record; institutes clinical staff training in use of available information systems; integrates TEC and EHC information system projects to facilitate patient care; tracks operational metrics to support fact-based decision making and Process Improvement activities.Staff Resource: coordinates, participates and assists with in-service education in section; institutes staff training and education programs to promote professional development, ensure consistency in nursing practice, and compliance with JCAHO, safety, and infection control policies; serves on and participates in relevant clinic-wide standing and special project committees; collaborates with other clinical departments to improve clinical operations and communications within The Emory Clinic; schedules and attends meetings as needed.Minimum QualificationsBachelor's degree in business administration, finance, healthcare administration or related field required.Master's degree preferred.3 years of healthcare-related experience required, preferably in an ambulatory setting.Minimum requirement of 2 years supervisory/manager experience.Other equivalent combination of relevant education and/or experience may be considered.Additional DetailsEmory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.#J-18808-Ljbffr
