PositionConciergeSupervisorCommunity CoordinatorDepartmentResident RelationsStatusNon-exempt/HourlySummaryThe Concierge serves as the first point of contact for Orchard and demonstrates a friendly, cheerful disposition, along with excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with leadership team members on behalf of visitor and family requests, and is responsible for first impressions and hospitality staff onboarding training.Qualifications and Education RequirementsMust be 21 years of age or olderHigh school diploma or GED requiredProven customer service experience and skillsMust successfully clear a background check, TB skin test or x‑ray, and health screeningCurrent CPR certificationMust have a valid driver's licenseCurrent certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Georgia Safety Fire CommissionerPrincipal Duties and ResponsibilitiesServe visitors by greeting, welcoming, directing, and announcing them appropriatelyManage schedule for front desk team, ensuring coverage during scheduled hoursDemonstrate proficiency in responding to inquiriesAnswer, screen, and forward any incoming phone calls in a professional mannerMaintain security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process)Keep office areas (lobby, consult room, front desk) neat and stocked; ensure doors are free of finger/hand printsServe as a liaison between all departmentsAssist in employee onboarding as necessaryComplete administrative tasks accurately and in a timely mannerDemonstrate proficiency in Microsoft Office and database inputReceive and sort daily mail/deliveriesUpdate appointment calendars and schedule meetings/appointmentsPerform clerical duties such as filing, photocopying, collating, and faxingProvide a warm, welcoming and friendly atmosphere for residents, family, visitors and staffCreate and implement monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk‑in tour training; maintain record of attendees, topics, and date of each trainingParticipate in separate inquiry handling training provided by Sales Care CounselorLead creation and implementation of Guest Meal process and accounting; coordinate with Business DirectorLead New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move‑inProduce, distribute, receive, and interpret Resident and Staff Satisfaction surveys; share results with Executive Director and leadership teamEmployees must dress according to the requirements of the job as outlined in the employee handbook (business casual attire, nametag, neatness, personal hygiene, professional nail and hair color)CompetenciesWorks with integrity; upholds organizational valuesAbility to handle multiple prioritiesPossess written and verbal skills for effective communicationCompetent in organizational & time management skillsDemonstrates good judgment, problem solving and decision‑making skillsAbility to make responsible choices, decisions and act in a resident's best interestAbility to work independently without direct supervision by following Orchard Senior Living's procedures and guidelinesProficiency in computer skills, Microsoft Office & the ability to learn new applicationsMakes individual contributions to the success of the business and is a key member of an experienced teamOrchard ExpectationsAdhere to all Orchard policies and proceduresMaintain absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rulesDisplay a positive and professional image and attitude in all relationships with residents, families, peers and in the communityMaintain positive communication and team collaborationServe as an ambassador for Orchard at all timesDemonstrate ongoing responsibility for self‑educationMaintain resident and personal safety regarding occupational health and safetyAttend regularly scheduled department meetingsBe responsible for maintaining all continuing education and training requirements for the positionParticipate in onsite training and continuing education as requiredParticipate in safety program as requestedCooperate to investigate employee injuriesPromote and support safety awareness and implement safety operationsEncourage staff to make suggestions on safety practicesParticipate in regularly scheduled meetings with Executive Director, department directors and associatesParticipate in orientation of new employeesParticipate in volunteer orientations, training and education as requestedRemain updated and communicate state regulation changes to all associatesEnsure compliance with all state and federal regulations (i.e. OSHA)Participate in risk management programsDemonstrate the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solvingAssist as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experienceMust always be accessible either by phone or email. Voice messages and emails are responded to within 24 hoursAbility to work evenings, weekends and flexible hours when necessary to meet the needs of our residentsFollow Professional Dress Code policies as outlined in the employee handbook for community and department specific standardsAdhere to Orchard's No Cell Phone policy as outlined in the employee handbook at all timesPerform other related duties as assignedADA Requirements (Essential Functions)Physical RequirementsLift more than 25 lbs, routinelyLift more than 50 lbs, occasionallyTransfer 150 lb. or greater resident weightSitting: 1–3 hours/dayStanding: 4–5 hours/dayWalking: 2–4 hours/dayBend, stoop, squat, and/or twist repeatedly throughout dayClimb stairs repeatedly throughout dayReach to shoulder level for 0.5 hour/dayUse telephone: 3–4 hours/dayWork under pressure: 3–4 hours/dayWork quickly for long periods: 2–3 hours/dayUse keyboard/computer, printer, fax, copier: 4–5 hours/dayPosition requires close work; finger dexterity; adequate hearing and vision (with or without correction)May occasionally work longer than 8 hours/dayCognitive or Mental RequirementsCritical thinkingReading, writing, mathematicsDrawing conclusions from written or computer‑generated materialsAnalyzing data or report informationCreating methodologies for accomplishing a goalConducting researchImplementing recommendations by coordinating persons and/or other resourcesDeveloping plans, procedures, goals, strategies, or processesClear verbal articulation of the English languageWorking EnvironmentIndoorsPossible exposure to communicable diseasesSkin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex glovesExposure to medical equipment with the risk of lacerations or punctures*Evenings and weekend availability required.#J-18808-Ljbffr
