Do you love the automotive industry but don't want to work evenings and weekends? Do you enjoy helping others succeed? Join our company in the client success role! This position provides customer service support to automotive dealer clients who use Sellchology training services. Work from home most of the time and enjoy holidays and weekends with your family. Join our growing brand to start making a difference!Location : Atlanta, GA (hybrid role: work from home with onsite client visits and occasional travel)Position Type : Full-time (40 hours/week; regular work week)Pay type : Base salary & performance bonusesAnnual income : $55,000 – $65,000RESPONSIBILITIES - Client Success and Customer CareFoster and maintain relationships with Sellchology dealer clients under minimal direct supervisionProvide support to assigned dealer accounts using phone calls, social media, texting, email and onsite visitsEstablish relationships and communicate well with executive-level management (Owner, GM, GSM)Guide dealership managers and sales teams through the Sellchology training material to assist in meeting their training needsProactively identify opportunities for engagement within the training content and coaching resourcesProactively engage in educational follow-up on how we can help clients grow and succeedManage and respond to client questions and inquiries in a timely and professional mannerServe as a co-moderator of a private coaching group on Facebook (manage membership and facilitate engagement)Provide administrative and customer service support for Sellchology critical programs and events (e.g., industry conferences or events at our training center located in Atlanta)Other duties as assignedRESPONSIBILITIES - SupervisionSupervise a team of Engagement ManagersCommunicate and uphold performance standards for client engagementMaintain and update documentation for client processes and proceduresMonitor employee productivity and performanceProvide constructive feedback, mentorship and coachingAssist with client questions and client careTrain new employees in essential role functions and workflowConduct regular performance reviews and provide reports to company executivesREQUIRED SKILLS, ABILITIES & EXPERIENCEAt least 2 years of experience in the retail automotive industry: BDC, sales, management or vendorAt least 1 year of experience in a supervisor or leadership roleProven track record of building and maintaining relationships with customers/clientsFamiliarity with automotive sales training philosophy and techniquesDemonstrated ability to work on projects under minimal supervisionDemonstrated leadership and supervisory abilitiesStrong customer service and communication skills (verbal and written)Ability to plan own daily work schedule and manage time (previous work from home experience is a plus)Ability to follow instructions and have detail-orientation (use the word “remarkable” in your application message to prove this)Experience with Microsoft Outlook, Word and ExcelExperience moderating Facebook groupsAbility to drive to client sites or company events; must have reliable transportation and valid driver's licenseAbility to do occasional out of state/overnight travel (typically a few trips a year; paid for by company)Having a suitable home office environment for remote work (Internet access, a quiet place for taking/making calls, and ability to join video Zoom calls)EXPERIENCEAt least 2 years of experience in the automotive industry in any of these areas: BDC, sales, management or vendorAt least 1 year of experience in a supervisory roleBENEFITSEstimated annual income range is $55,000 - $65,000 (base guaranteed salary of 40,000/year plus performance bonuses between $15,000 - $25,000/year)Work from home about 70-80% of a typical month40-hour regular work week (no evenings or weekends)Flex time: ability to establish start and end time of workdays401(k) retirement plan, with the company contributing 4% of earned income (not a match, an unconditional contribution)14 paid holidays per year (includes time off between Christmas and New Year)12 days of paid time off annuallyAdditional unpaid time off can be requested as neededNOTE: We do not currently offer a health or dental plan#J-18808-Ljbffr
