Account AdvisorCINC (part of the WITCO family) is the #1 Real Estate CRM and website provider in North America for elite real estate agents. CINC was founded in 2011 and we are based in Marietta, GA. Our robust solution is a complete CRM platform that allows real estate professionals to seamlessly manage & nurture their clients and grow their business.We are seeking a relationship-driven Account Advisor to support and grow our existing client base. This role focuses on building long-term partnerships, driving customer value, and identifying opportunities for expansion within assigned accounts. The ideal candidate is proactive, consultative, and deeply invested in client success able to align solutions to evolving business needs while delivering a seamless customer experience.In this role you will:Serve as the primary point of contact and trusted advisor for a portfolio of existing clientsBuild strong, long-term relationships by understanding client goals, priorities, and success metricsDrive account growth through renewals, upsell, and cross-sell opportunitiesConduct regular business reviews to demonstrate value, share insights, and identify new opportunitiesPartner with clients to ensure successful adoption and utilization of solutionsCollaborate with customer success, support, product, and sales teams to resolve issues and enhance the client experienceMonitor account health, proactively addressing risks and identifying opportunities for retentionMaintain accurate account plans, forecasts, and CRM dataQualifications:37+ years of experience in account management, customer success, or SaaS salesProven track record of retaining and growing client relationshipsStrong consultative skills with the ability to identify client needs and align solutions accordinglyExperience managing a portfolio of accounts with revenue responsibilityFamiliarity with CRM tools (e.g., Salesforce) and customer success platformsHighly organized with strong attention to detail and follow-throughKey Competencies:Relationship management and customer advocacyStrategic account planningProblem solving and proactive communicationCollaboration and cross-functional influenceTime management and working towards goalsWhat Success Looks Like:High customer retention ratesConsistent growth within assigned accountsStrong client satisfaction and engagementEarly identification and mitigation of churn riskTrusted advisor status with key stakeholdersWhat we offer:Great product with a strong client baseTeam environmentOpportunities for advancement and developmentContinuing Education BenefitsFitness reimbursementComprehensive and rich benefit plans, matching 401KCINC is a values-driven organization. We offer a vibrant, team-oriented culture, comprehensive benefits and we love to help our teammates.At CINC, we celebrate and support our differences. We listen, we care, and we serve. CINC is proud to be an equal opportunity workplace.#J-18808-Ljbffr
