OverviewPerforms a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence. Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs. Supports the consumer and small business loan process.What You'll DoResponsible for overall management, growth and profitability of branchCross-trained on all functions within the branchResponsible for overall day-to-day management of facility, staff and operations of the branchUses reports and resources as tools to maximize results for branch and staffAccountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating lossesParticipates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performanceResponsible for communicating and monitoring goals to staff on a consistent basisAssists in creation of and maintaining branch business planProactively participates in business development efforts to grow the branchPerforms business calling and sales programsUpdates and monitors sales activities using 360 ViewDevelops and maintains a diversified loan and deposit portfolio based on current campaign focusActively participates in the community maintaining good public relationsImplements controls to protect the bank in accordance with policies and proceduresServes as chief communicator on all topics pertaining to and for branch staffInterview consumer loan applicants (including real-estate loans) and request specified information for loan applicationsRecommend and outline loan termsNMLS # initial registration and annual renewal is required for this role. This process includes fingerprinting and background checks.Requirements For SuccessHigh school diploma or equivalent required; Bachelor's degree preferredMinimum 3 years banking experienceConsumer/Residential lending experienceSupervisory experienceGood interpersonal communication and supervisory skillsThorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and servicesProficient in Microsoft Office programsStrong verbal and written communication skillsAbility to adapt to changeBackground in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferredParticipate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.Conditions of EmploymentMust be able to pass a criminal background & credit check.FLSA StatusExemptSUPERVISORY RESPONSIBILITYThis position manages employees and is responsible for the coaching, development, and performance management of those employees.POSITION TYPEThis is a full-time position, generally Monday-Friday, that requires schedule flexibility to work evenings and weekends as needed.TRAVELThis position requires up to 25% travel.OTHERWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pay RangeUSD $0.00 - USD $0.00 /Yr.#J-18808-Ljbffr
