Responsible for development and implementation of the long‑term vision and strategic plan of the respective area under Enterprise Fraud Management leadership. Lead, develop and manage personnel and workflow to ensure maximum efficiency and utilization of all available resources in accomplishing departmental/corporate objectives. Effectively provide leadership to EFM teammates.RegularLanguage Fluency: English (Required)Work Shift: 1st shift (United States of America)Essential Duties and ResponsibilitiesProvide leadership in managing the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels.Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility.Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectivesEnsure compliance with policies and requirements for internal and external auditors for all assigned responsibilitiesManage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost‑benefit analysis, process mapping, workflow analyses and process re‑engineering.Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals.Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business unitsServe as back‑up to Deputy Director.QualificationsBachelor's degree, or equivalent education and related experience10 years of banking or fraud systems experienceExcellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervisionExceptional verbal and written communication skills, ability to communicate effectively with senior leadersAbility and willingness to work flexible hours, and travel on an as‑needed basisPrior fraud experience in the financial service industry, preferably across multiple products and channelsMinimum 5 years in a management roleProven leadership and team building skillsPreferred QualificationsMaster's degree in related fieldExtensive knowledge of bank operations and back‑office procedures related to transactional operationsDemonstrated leadership skillsDemonstrated analytical, planning, problem solving and risk control skillsGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify IER Right to Work.#J-18808-Ljbffr
