Sr. Manager, Payment ExcellenceResponsible for executing strategic initiatives related to Payment Processing vendor operations and leading a team to achieve objectives. This role directly fosters a positive performance coaching culture and equips outsourced vendor personnel with training and development necessary to deliver seamless customer experiences.What You Will DoMonitor and evaluate vendor performance against agreed‑upon KPIs and goals, ensuring they meet and exceed production and quality targets.Foster strong relationships with vendor management teams to cultivate a positive performance coaching culture and equip teams with training and development to deliver seamless customer experiences.Serve as the primary point of contact for issue escalation and resolution.Ensure vendors meet all contractual obligations and service‑level agreements (SLAs) established in the vendor agreements.Collaborate with Procurement and leadership to adjust vendor contract terms, as needed.Develop and maintain vendor process workflows depicting their interaction with HCA.Ensure vendors adhere to all regulatory and compliance requirements set forth by our organization and relevant authorities.Regularly audit vendor processes to identify and rectify any compliance gaps.Establish and maintain vendor issue logs with follow‑up and resolution of each issue.Follow up with vendors to ensure that required remediation is conducted in a timely manner.Utilize data and performance metrics to identify trends, optimize vendor performance, and address areas for improvement.Prepare regular reports.Conduct monthly reviews of outsourced funding vendor invoices to ensure accuracy and approve payments, while assessing and managing risks associated with vendor services and collaborating with relevant teams to implement proactive solutions.Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.What You Will BringMinimum 8 years progressive experience in a captive finance company, preferably in servicing, call center operations, or back‑office functions.Experience in offshore vendor management, contracting, service level agreement adherence, and overall global support operations.Minimum 3 years supervisory experience required.Bachelor's degree in business administration, Accounting, Economics, Finance, or related experience, or equivalent experience.Excellent project management skills and demonstrated competency with research, analysis, and project leadership.Proficient with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word.Proven ability to implement coaching tools to drive performance.Excellent oral and written communication skills, including the ability to explain complex long‑range plans and effectively present to senior management.Ability to apply knowledge in the financial services environment.Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application.Effectively manages and leads change.Problem solving and critical thinking skills.Strong interpersonal skills.High degree of subject matter expertise in financial services industry particularly as it relates to servicing operations.Work EnvironmentEmployees in this class are subject to extended periods of sitting, standing, and walking, with a requirement to monitor and moderate noise levels. Work is performed in an at‑home and office environment.BenefitsMedical, dental, and vision plans with no‑cost and low‑cost optionsAnnual employer HSA contribution401(k) matching and immediate vestingVehicle purchase and lease discounts, plus monthly vehicle allowances by job level:Associate / Sr. Associate: $350Manager / Sr. Manager: $600Director: $800Executive Director: $900VP or Above: $1,000100% employer‑paid life and disability insuranceNo‑cost health and wellbeing programs, including a gym benefitSix weeks of paid parental leavePaid Volunteer Time Off, plus a company donation to a charity of your choiceEqual Opportunity EmployerHyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.LocationsPrimary Location: United States‑Georgia‑AtlantaWork Locations: Atlanta, GAJob DetailsJob: Operations SupportOvertime Status: ExemptSchedule: Full‑timeSalaryMinimum Salary: $113,097.60Maximum Salary: $175,301.28#J-18808-Ljbffr
