Senior Manager- Customer ExperienceFull TimeRequired Experience10 - 12 YearsSkillsStrategic Customer E... ,Operational Excellen... ,Cross-functional Col... Lead and mentor a team of Customer Experience professionals, fostering a culture of continuous learning and customer-centricity to deliver consistent service and measurable business impact. Set clear goals, drive accountability, and facilitate knowledge sharing and development of best practices across regions and accounts. Identify and implement process improvement initiatives to enhance customer experience, operational efficiency, and scalability. 10–12 years of experience in Customer Experience, Technical Account Management, or Post-Sales Operations, preferably within tech, SaaS, or automation domains. Proven experience managing large, complex B2B customer accounts. Strong background in data analytics and reporting, with hands-on experience in tools like SQL, Grafana, Power BI, or equivalent platforms. Ability to translate complex data into actionable insights for operational optimization and executive decision-making. Exceptional executive communication, stakeholder management, and problem-solving skills. Prior experience in warehouse automation, robotics, logistics, or supply chain is a significant plus. Ability to operate effectively in a fast-paced, matrixed, global environment with minimal supervision.Customer Experience Manage...California, USAPosted On a day ago#J-18808-Ljbffr
