Req ID: 372666NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application / Production Support Engineer (FTE / Onsite) to join our team in Atlanta , Georgia (US-GA) , United States (US) .Please note that we are unable to consider candidates with active CPT, OPT, or OPT EAD status for this specific role.Intermediate Application / Production Support Engineer (FTE / Onsite)Location: Atlanta, GA (Onsite)Shift: 7:00 AM — 3:00 PM ESTRole Overview: NTT DATA is seeking an Intermediate Application / Production Support Engineer to provide end-to-end support for critical business applications, including payment gateway systems. The ideal candidate will have strong technical expertise in SQL, Linux, Windows , and observability tools, along with working knowledge of AWS and ServiceNow .This role requires proactive incident management, strong problem-solving skills, and collaboration with cross-functional global teams to ensure high availability and performance of applications.Day-to-Day Job Duties: Provide L2/L3 production support for enterprise applications and payment systemsMonitor applications using observability tools and proactively identify performance issuesTroubleshoot and resolve P1/P2 incidents within SLA timelinesPerform root cause analysis (RCA) and implement preventive measuresExecute SQL queries for data validation, issue diagnosis, and reportingWork with Linux/Windows environments for debugging and system-level supportCollaborate with development, infrastructure, and business teams for issue resolutionManage tickets and workflows using ServiceNowSupport deployment activities, releases, and change management processesParticipate in on-call rotation and incident bridges as neededDocument issues, solutions, and knowledge articles for continuous improvementBasic Qualifications: 3+ years of experience in Application Support / Production Support roles3+ years of strong hands-on experience with SQL (querying, troubleshooting, data analysis)3+ years of strong hands-on experience with Linux and/or Windows environments3+ years of strong hands-on experience with Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)3+ years of experience in incident management, RCA, and SLA-driven support environments3+ years of working knowledge of AWS cloud services3+ years of experience using ServiceNow or similar ticketing toolsStrong communication and stakeholder management skillsNice to Have (Preferred): Experience in payments or banking domainBasic understanding of APIs and microservices architectureExposure to CI/CD pipelines and release managementScripting knowledge (Shell, Python)Experience working in Agile environmentsEducation: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience#LI-NorthAmericaNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.#J-18808-Ljbffr
