The world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.In today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.ResponsibilitiesResponsible for the quality and efficiency of a team of insurance certificate verification specialistsConduct ongoing training for insurance verification specialistsCreate and maintain training and user guide articles on processes and proceduresWork closely with product and engineering team to improve the insurance verification software and identify opportunities for new featuresTranslate insurance requirements into product offerings and recognize gapsBe a driving force for product enhancements and efficienciesWork with a strong sense of urgency to meet and exceed daily customer and internal escalation inquiresParticipate in various company initiatives and projects as requestedBuild and maintain strong internal relationships with different departments within the company (we are a team!)Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)If you have the following you might be a good fit!2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)Product Management or Project Management experience highly encouragedStrong understanding on how to read and interpret Certificates of InsuranceExperience training and coaching a team of operational specialists to be the best and do their bestExperience working with customers to understand their needs or help address questions or issuesExperience in insurtech or procurement technology is a plusEnjoy working in a collaborative environmentOpen to feedbackComfortable conducting analysis and pulling together regular metricsHave a can-do attitude even when you may not know the answer but you will figure it outMulti-tasker extraordinaireOpen to change on a regular basis (every day is different!)Strong written and verbal communication skillsNot afraid to ask questionsSkilled at organizing and prioritizing tasksWe are not looking for:Someone to sit on the sidelinesSomeone who likes to work independentlySomeone who enjoys doing the same work everydaySomeone who is closed mindedWhy Evident?Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!Competitive pay package, including base pay and stock optionsFull medical, dental, vision benefits and 401KUnlimited PTOPaid parental leave to support you and your familyHome internet stipend, virtual events, & more!Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta InnoRecently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle#J-18808-Ljbffr
