Call Center Manager

thryvlgbt • Full-time • Atlanta, GA • 3h ago

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.Responsibilities: Manage and lead a team of call center representativesDevelop and implement strategies to improve customer service and satisfactionMonitor and analyze call center performance metrics to identify areas for improvementEnsure compliance with company policies and proceduresProvide coaching and training to call center representatives to improve performanceResolve customer complaints and issues in a timely and effective mannerCollaborate with other departments to ensure seamless customer experiencePrepare and present reports on call center performance to senior managementRequirements: Proven experience as a Call Center Manager or similar roleExcellent communication and interpersonal skillsStrong leadership and management skillsAbility to analyze data and identify trendsExperience with call center software and technologyBachelor's degree in Business Administration or related field#J-18808-Ljbffr