Regional Service ManagerJob Category: Property ManagementFull-TimeOn-siteAtlanta, GA 30303, USADescriptionExperience: Skills/Requirements/Experience:5+ years of multi-site service management experience7+ years of multi-family property service and operationsMust pass the IPM Maintenance Test with a minimum score of 70%.Must be certified Universal or Type III for refrigerantTrade school courses in HVAC, electricity, plumbing, preferred.High School Diploma or GED required; college degreeGood written and verbal communication skillsProficiency in computers, web browsing, and Microsoft Office Suite isA high level of comfort and ability with technology and technological applications is required.Self-motivated, results-driven, and has the ability to manage multipleStrong team leader with proven customer service resultsExcellent organizational, communication, and negotiatingA strong motivator with proven effectiveness at managingStrong financial background with experience in bidding jobs and managingAdditionally, proven experience in the following is required:Real Estate Assessment Center (REAC) inspection experiencePhysical Site Inspection experienceAbility to interact well with co-workers, supervisors, guests, vendors, contractors, and the public in a professional and pleasant manner.Above-average organizational and verbalAbility to accurately perform intermediate mathematicalStrong customer serviceEssential Job FunctionsInspect assigned properties regularly while documenting and tracking to ensure each site is meeting IPM's Standards of Excellence. This includes quarterly and annual on-site inspections and reviewing future capital needs. This includes out-of-state communities.Assist with the administration of procurement and fiscal management activities associated with building and grounds maintenance, which may include NSPIRES, RFPS, and contracts for service, grounds, and maintenance.Assist community teams in preparation for scheduled inspections asOversee the inspection cure process to ensure the prescribed deadlines complete all requiredCoordinate with QA to ensure required documentation is provided for the official IPMWork with the Associate Vice President to outline service procedures and protocols for all on-site teams, establish policies, procedures, and guidelines to be used throughout the company, and identify and implement procedures to enhance operational efficiencies.Analysis of service requests and unit inspections regularly to identify areas for improvement, such as identifying software programs or IT enhancements that will enable the service team to work more efficiently and effectively.Working with on-site Service Managers and maintenance teams to troubleshoot significantAssist with the creation and implementation of an annual preventative service program by establishing a Standards of Excellence for the service team (i.e., outlining annual, quarterly, and monthly service goals)Participates in and oversees the initial onboarding of all new maintenanceProvide training (individual, classroom, webinar, etc.) specifically regarding the technological components of the Service positions (mobile work order and inspection devices, PAYscan, ).Assist with the rollout, ongoing implementation, and execution of all technology applications related to maintenance services throughout the portfolio.As needed, assist sites with staffing, ordering, and planning to prevent deferred maintenance, delayed unit turns, and general neglect.Adhere to all OSHA Safety requirements, the IPM Standardization Guide, and the IPM Service and Safety Manual.General Job Functions:Steps in to assist with covering vacant (long-term) Service Manager positions as required to ensure continuity of service to all customers.Oversees maintenance reporting, provides trends and analytics on maintenance performance to Regional Managers, and makes staffing and labor standards recommendations to facilitateMonitors work orders and inspection reporting and work in concert with Regional Managers to ensure compliance with delivery standards.Other duties may be assigned from the Associate Vice President of AssetEmployment Eligibility VerificationMust possess valid documentation to establish identity and U.S. employment eligibility.Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.The Integral Group. is an Equal Opportunity EmployerAs an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity. EEO is the LawEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr
