DescriptionResponsibilities+ Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.+ Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.+ Ensure consistency in all aspects of operational success across locations.+ Maintain compliance with regulatory requirements in all locations.+ Provide support and guidance to all Front of House associates.+ Create and implement a comprehensive training and development plan for all levels of Front of House employees.+ Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.+ Foster an environment for employees that values creativity, fun, openness, and collaboration.+ Conduct regular store visits to provide redirecting coaching and praise when appropriate.+ Work with leaders of all departments to ensure success of stores and Company as a whole.+ Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.Requirements+ Excellent time management.+ Ability to adjust communication style to interact successfully with a variety of people and personalities.+ High levels of composure and confidentiality.+ Experience managing standards and expectations across multiple locations.+ Strong passion for customer service.+ Business acumen and decision-making prowess.+ Extensive background in Retail and Customer Service, including training and multi-location development.
