The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner's ownership and leadership authority.Key ResponsibilitiesHire andprovidetraining support for new PracticeManagersCoach and develop Practice Managers through regular 1:1s and field support. Areas of focus include(but are not limited to)hiring, onboarding, training, leadership, communication,performance managementDrive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows)Monitor clinicP&L andKPIs and provide performance feedbackSupport staffing plans, scheduling optimization, and labor managementLead efforts to uphold client and team experience KPIs, driving prompt escalation ofcomplaints,risksor performance issues to Regional OperationsEnsure compliance with OSHA, DEA, inventory, and documentation standardsPartner with LVPs toexecuteonoperational priorities and expectationsLeadregular market-level meetings to develop PMs and communicate company initiativesShare best practices across clinicsSuccess MetricsPM performance and engagementTeam member engagement andretentionClinic KPI consistencySuccessful initiative adoptionCompliance and staffing stabilityKey RelationshipsReports to: Regional Director of OperationsPartners with: LVPs, PMs, Regional Ops, VP Vet teamQualifications & SkillsStrong operational leadership experience inveterinary,healthcareor service-based environmentsExcellent interpersonal and coaching skills with the ability to influence without direct authorityProven capability in scheduling, staffing, labor management, and KPI executionEffective problem-solver with strong situational judgmentSkilled in conflict resolution and performance coachingClear, confident communicator with strong follow-throughHighly organized with strong attention to detailSelf-directed, adaptable, and results-orientedCommitment toCityVet'svalues and partner modelRequirementsWillingness to travelfrequentlywithin assigned marketBachelor's degree preferredMinimum5+ years ofveterinaryoperations or management experience, preferably multi-siteExperience coaching managers or leading teamsProficiencyin PIMS, scheduling systems, and operational reporting toolsSolid understanding of clinic financials and labor metricsKnowledge of regulatory and safety requirements#J-18808-Ljbffr
