Bilingual Customer Service Representative (Insurance) Position Summary We are seeking a customer-focused and detail-oriented Bilingual Customer Service Representative to support policyholders and providers within the insurance industry. This role is responsible for handling inquiries related to coverage, claims, and policy details while delivering a high-quality customer experience.
Key Responsibilities - Handle a high volume of inbound and/or outbound customer service calls in a professional and efficient manner
- Assist customers with questions related to insurance policies, coverage, billing, and claims
- Explain policy details, benefits, and claim outcomes clearly and accurately
- Process customer requests including account updates, payments, and documentation
- Strive for first-call resolution while maintaining a positive and empathetic customer experience
- Accurately document all interactions and maintain up-to-date customer records
- Research and resolve discrepancies or issues in customer accounts
- Escalate complex or unresolved issues to the appropriate department
- Collaborate with internal teams to support efficient service operations
- Maintain knowledge of insurance products, policies, and regulatory requirements
Qualifications - 3+ years of customer service experience (call center experience preferred)
- Bilingual proficiency in English and Spanish required
- Strong communication skills with the ability to explain complex information clearly
- Experience in a high-volume, fast-paced environment
- Strong attention to detail and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with customer service systems, databases, and Microsoft Office
Preferred Qualifications - Experience in insurance, healthcare, or claims processing
- Familiarity with Medicare, CMS guidelines, or insurance policies and procedures
- Prior experience in a call center or inbound support environment
- Knowledge of claims adjudication or billing processes
Skills & Competencies - Customer service excellence and professionalism
- Empathy and patience when assisting customers
- Strong verbal and written communication
- Time management and multitasking
- Adaptability and ability to navigate changing processes
Work Environment / Additional Details - Direct Hire
- Onsite
- Competitive compensation based on experience
Pay Details: $20.00 to $25.00 per hour
Search managed by: Kat McLaughlin
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
