Delta is seeking a transformational product leader to shape the future of our digital retail experiences across customer and corporate channels. This role makes it effortless for travelers and business partners to shop, choose, and purchase Delta's offerings while driving premium revenue, strengthening loyalty, and reinforcing Delta's leadership in digital commerce.The General Manager (GM) of Digital Revenue Products owns the vision and execution of Delta's digital retail experiences across delta.com, the Fly Delta app, and the corporate direct platform. This role leads end‑to‑end shopping, merchandising, and checkout journeys for both leisure and business travelers, including Delta's small‑to‑medium enterprise (SME) corporate travel experience.Leading a team of product leaders, the GM delivers outcome‑driven roadmaps, expands self‑service and revenue capabilities, and applies modern product practices and emerging technologies, including AI. In close partnership with design and technology teams, this role delivers seamless, customer‑centered, omnichannel experiences at scale.ResponsibilitiesLeadership & Culture Lead and develop a high‑performing team of product leaders, fostering accountability, engagement, and growth. Build a product‑led, outcome‑driven culture grounded in customer problem solving, experimentation, and continuous learning. Model a growth mindset and promote data‑informed decision‑making, including responsible use of AI.Product Strategy & Delivery Define a multi‑year product vision aligned to enterprise strategy, revenue priorities, and evolving customer needs. Deliver outcome‑focused roadmaps for digital retail, merchandising, and checkout across customer and corporate platforms. Guide discovery and delivery in partnership with design to balance customer value, business impact, and technical sustainability.Cross‑Functional Partnership Drive strong collaboration across Digital, IT, Commercial, Loyalty, Data & Analytics, and Marketing. Align priorities, tradeoffs, and decisions within a complex, matrixed organization. Partner closely with commercial leaders to accelerate premium revenue and elevate the customer experience.Operational Excellence Optimize team structures and operating models to improve capacity, speed, and alignment. Develop clear, data‑backed business cases and track performance to inform decisions and continuously adjust strategy. Maintain accountability for revenue‑related elements of the digital P&L.Future Vision & Innovation Anticipate trends in digital commerce, personalization, experimentation, and AI. Champion practical, responsible applications of AI to improve decision‑making and delivery efficiency.* Help shape integrated operating models across product, design, engineering, and analytics to scale customer and business impact.
