The Customer Engagement and Loyalty organization at Delta works to better understand and deepen our relationship with customers by offering them new ways to engage with the SkyMiles program and the Delta brand. Our focus is on a richer experience for our members that adds utility to their miles and ways to leverage their Delta loyalty into an elevated travel experience both onboard and beyond the flight. Our large breadth of loyalty products helps Delta Air Lines to diversify its commercial strategies, expanding high-margin revenue streams that support profit growth and make the airline more durable.The Customer Engagement and Loyalty team includes the SkyMiles program, the Delta American Express Cobranded credit card, Delta SkyClubs, Partnerships, Delta Gift Card and Delta Travel Products. The Co-op will support the Travel Products Strategy and Servicing team.The Delta Travel Products team offers Hotels, Vacation Rentals, Rental Cars, Cruises, and Trip Insurance via Delta.com and the Fly Delta app to our customers who wish to earn miles and, occasionally, status credit for additional travel with Delta Air Lines. The team works to more effectively merchandise these products.Overall function and roleAs part of the team directly working to improve the customer experience and integration of Delta Travel Products (Cars, Stays, Cruises, Vacations, and Trip Protection), this individual will be supporting applicable initiatives in a fast-paced, rewarding, and dynamic environment. Candidate must have a detail-oriented, adaptable, and collaborative approach & spirit.This will include but not be limited to:Support the Travel Products team in correspondence with customers and partners to directly solve customer pain pointsPropose ideas for continuous improvement in processing and tracking effectivenessImplement improved tracking and analysis of customer feedback to produce actionable insightsParticipating in ad-hoc strategic projects to benchmark competitionEvaluating Delta Travel Products platform for opportunities to improve customer experienceWork across business units with various stakeholders in a professional settingProvide process engineering and/or internal consulting services#J-18808-Ljbffr
