Software Engineer Specialist
Location: Atlanta GA 30308 Duration: 4 Months
Key Responsibilities:
- Provide technical support and troubleshooting for.NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).
- Build and run applications from source control repositories, understand technical documentation provided by developers, find the root cause of issues, and add to backlog Sprint list for release fixes.
- Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and major changes to the application to the team lead/supervisor.
- Document findings and the root cause of the problem and meet with the assigned developer to provide conclusions.
- Work on POC research with the assistance of a Software Architect and Database Architect.
- Run SQL statements in SQL Server and Oracle to analyze issues reported in the application.
- Create SQL statements for applications with backend support tickets and follow up database standards for the approval cycle for the team lead, database team, and architects.
- Work with the assistance of architects and DevOps when assigned.
- Troubleshoot, document, and resolve software issues and bugs.
- Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and communicate with the users on the resolution completion.
- Collaborate with project managers and development teams to identify areas for improvement in software functionality and user experience.
- Communicate effectively with clients and stakeholders regarding technical issues and solutions.
- Perform routing validations and monitoring of applications.
- Assist with System Operations Team in deployments.
- Work closely with Software Specialists to resolve problems in the application, an additional level of troubleshooting tier.
- Participate in database, software, infrastructure upgrade analysis, validation, and deployments.
- Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in GDOT private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).
- Follow the Information Technology Service Management (ITSM) processes used within GDOT (Incident > Problem > Change) in ServiceNow (Ticking system).
