Start your new career as a Customer Service Representative with MAU at our client in Douglasville, GA. As a Customer Service Representative, you will serve as the primary point of contact for customers by processing orders, handling inquiries, coordinating shipments, and ensuring exceptional customer satisfaction. This is a temp-to-hire opportunity.What We Offer: First Shift Temp-to-hire Health Benefits Dental Insurance Paid Time OffWhat We're Looking For: High school diploma or equivalent 2-4 years of customer service, inside sales, or related experience Strong communication and organizational skills Experience handling quotes, orders, and customer correspondence Proficiency with data entry and order management systems Ability to multitask and work in a fast-paced office environment Strong attention to detail and problem-solving skills Excellent attendance and punctualityWhat You'll Do as a Customer Service Representative: Maintain customer account information and assist with forecast tracking Respond promptly to customer inquiries and correspondence Process customer quotes, sales orders, purchase orders, schedule changes, and cancellations Partner with external sales teams on pricing and non-standard quotes Ensure accurate order entry and coordinate ship dates with production teams Enter and retrieve customer and inventory information using internal systems Track delivery schedules and coordinate with shipping and transportation teams Prepare daily and monthly reports related to quotes, orders, scheduling, and sales forecasts Support quality and production teams with order documentation and shop order entry Assist with marketing materials, sample packages, and trade show coordination Answer incoming calls and direct inquiries to the appropriate departments* Maintain a high level of professionalism, attendance, and punctuality
