Job Description - Technical Program Manager (Retail Domain) Location: Atlanta, GA Client: Retail Domain Experience: 8-12+ years Note: Only local resource needed. About the Role We are seeking an experienced Technical Program Manager with a strong background in retail systems, large-scale technology programs, and cross-functional execution. This role requires proven expertise in leading multi-year programs, managing complex technology portfolios, working across global teams, and enabling delivery excellence using Agile methodologies.
The ideal candidate is a servant leader, proactive, detail-oriented, and capable of driving strategic initiatives from conception through execution while influencing stakeholders at all levels.
Key Responsibilities: Program & Project Management: - Lead end-to-end execution of large-scale technical programs across multiple teams and geographies (US, India, Canada, Mexico).
- Manage enterprise initiatives such as authentication migrations, retail digital transformations, omnichannel enhancements, and application modernization.
- Own program planning, budgeting, SOW/contract creation, vendor coordination, and risk management.
- Track program health, budget utilization (multi-million dollar portfolios), and deliver regular status updates to senior leadership and C-level executives.
- Agile Delivery & Product Execution
- Define and manage product roadmaps, intake processes, and prioritization frameworks.
- Run Agile ceremonies: sprint planning, standups, grooming, retrospectives, and backlog management.
- Partner with product owners, engineering teams, architects, UX, QA, and vendors to ensure timely and quality delivery.
- Analyze capacity, sprint velocity, KPIs, and operational metrics to improve team productivity.
Support programs in areas such as: - eCommerce & digital experiences
- Inventory, checkout, cart, and ATS systems
- SOX compliance & financial controls
- Collaborate with business SMEs to capture requirements, define user journeys, manage escalations, and optimize processes.
- Stakeholder & Vendor Management
- Manage relationships with internal stakeholders, external partners, and third-party vendors.
- Facilitate cross-functional discussions, resolve conflicts, and ensure alignment across business and technical teams.
- Conduct vendor onboarding, performance reviews, and contract/scope negotiations.
- Create repeatable frameworks for onboarding, resource evaluation, and workflow optimization.
- Introduce templates, dashboards, whitepapers, and process improvements to streamline operations.
- Use data-driven insights to identify efficiency opportunities and scale strategic initiatives.
Required Skills & Experience: - 12+ years in Program Management / Technical Program Management / Product Delivery roles.
- Strong background in retail, eCommerce, omnichannel, and technology transformation programs.
- Hands-on experience with SDLC, Agile (Scrum/Kanban), and enterprise program governance.
