Manager Trainee – Front Office & Guest Relations
Are you passionate about hospitality, guest experience, and learning what it takes to lead a Front Office operation? We are seeking a Manager Trainee – Front Office & Guest Relations who is eager to develop leadership skills while supporting exceptional guest journeys and service excellence.
This role is designed to build future leaders by providing hands‑on exposure to Front Office and Guest Relations operations, guest engagement, and service recovery while working closely with Front Office leadership.
Your day‑to‑day:
Every day is different, but you’ll mostly be:
- Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.
- Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
- Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
- Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
- Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
- Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
- Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
- Supporting preparation of reports related to guest feedback, trends, and service quality.
- Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
- Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
What we need from you:
- Previous experience in Front Office, Guest Relations, or a similar guest‑facing hotel role, preferably within a 4‑ or 5‑star environment.
- Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
- A guest‑focused mindset with basic experience or interest in service recovery and problem solving.
- Fluent in English; additional languages are an advantage.
- Professional appearance, attention to detail, and a positive attitude.
- Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
- Ability to work in a fast‑paced, guest‑focused environment.
- Flexibility to work shifts, weekends, and public holidays.
- A degree or coursework in Hospitality or Hotel Management is preferred but not required.
The pay for this role is $20.00 an hour.
At IHG®, we believe memorable stays are built on meaningful connections. This Manager Trainee role offers a structured opportunity to grow within our Front Office Leadership Team while helping deliver True Hospitality by turning everyday guest interactions into positive, lasting impressions.
Don’t quite meet every single requirement, but still believe you’d be a great fit? We’ll never know unless you hit the Apply button. Start your leadership journey with us today.
